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How Richard Carrano has steered Purchasing Power through tricky transitions

Man talking to group of employees

Purchasing Power's President and CEO, Richard Carrano talks about the key leadership challenge he has faced is helping Purchasing Power maneuver through the transitions from one stage to the next in Smart Business Atlanta 

Carrano identifies Purchasing Power’s first stage of development as the period from its inception until it reached about $50 million in annual revenue.

“That first stage took us from ’01 to ’06,” he says. “The leadership needs in a company in that stage focus on what we identify as heroes.”

Heroes, as Carrano describes them, are employees who are versatile and cool-headed in the heat of battle. However, some of the less exciting but still crucial developmental tasks like establishing routines, procedures and best practices are not among the heroes’ strengths.

“Heroes are generalists who are very comfortable wearing many hats,” Carrano says. “They’re great at putting out fires. But subconsciously, they’re not wired to put in process. So what happens is, because of that lack of process, they get to continue to play the hero role. They continuously ride in on the white horse and save the day.

Read How Richard Carrano has steered Purchasing Power through tricky transitions online.